Privacy Policy

Who We Are

This Privacy Policy applies to Desi Tadka, operated by Amrin K Enterprises Ltd, located at 10-2006 Robertson Rd, Ottawa, ON K2H 8R2, Canada. We operate two restaurant locations in Ottawa — Bells Corners and Stittsville — and provide online ordering, tiffin service, and catering.

We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

What Information We Collect

We may collect the following personal information when you interact with us:

• Order information — your name, phone number, email address, and order details when you place an online order
• Payment information — processed securely by Clover; we never store your card details on our servers
• Contact form submissions — your name, email, and message when you contact us through the website
• WhatsApp messages — when you message us via WhatsApp, your phone number and message content are shared with us through WhatsApp's platform
• Usage data — pages visited, time spent, device type, and general location (city/region) collected anonymously through Google Analytics
• Newsletter subscriptions — your email address if you choose to subscribe to our updates

How We Use Your Information

We use your personal information only for the purposes it was collected:

• Processing and fulfilling your food orders
• Sending order confirmations and pickup notifications
• Responding to your inquiries and catering requests
• Sending promotional updates if you have subscribed (you can unsubscribe at any time)
• Improving our website and understanding how customers use it
• Complying with legal obligations

We do not sell, rent, or trade your personal information to any third parties.

Third-Party Services

We use the following trusted third-party services to operate our website and business:

• Clover — secure payment processing for online orders. Clover's privacy policy applies to payment data.
• Google Analytics — anonymous website traffic analysis. You can opt out via Google's opt-out tool.
• WhatsApp (Meta) — customer communications. WhatsApp's privacy policy governs messages sent through their platform.
• Cloudflare — website hosting and security. Cloudflare may process request data to protect against threats.
• Resend — email delivery for order confirmations and subscriber updates.

Cookies

Our website uses cookies to improve your experience:

• Essential cookies — remember your selected location (Bells Corners or Stittsville) and cart contents during your session
• Analytics cookies — Google Analytics places anonymous cookies to help us understand site traffic. No personally identifiable information is collected through these cookies.

You can disable cookies through your browser settings. Disabling essential cookies may affect some website functionality.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes it was collected for, or as required by law. Order records may be retained for up to 7 years for tax and accounting purposes under Canadian law. You may request deletion of your personal data at any time (see Contact section below).

Your Rights Under PIPEDA

As a resident of Canada, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for non-essential uses of your data
• Request deletion of your personal information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.